Welcome to Kingsoft India

1. Errors

1. What should I do when I suspect Kingsoft AntiVirus has made a false postive?

2. Function

1. Can I schedule select folders I want to scan when using Schedule Scan?
2. How do I scan specified folders?
3. How do I schedule a scan?
4.How do I set the Screen Saver scan?
5.How do I stop/start Kingsoft Antivirus scanning my emails?
6.How do I protect my instant messenger?
7.How do I set a proxy sever?
8.How do I disable Vulnerability auto-fix?
9.How do I use User Privacy Protection?
10.What should I do if the security analysis says my computer is at risk in the Scan page of Kingsoft AntiVirus 9?
11.Why does kabackreport.exe use so much of the CPU processing power?
12.Why does Kingsoft AntiVirus prompt that “KAV32.exe has encountered an error and needs to be closed” every time I use the Scan function?
13.After installing Kingsoft Internet Security 9, Microsoft opens big documents very slowly. How can I fix this problem?
14.Why is my serial number in the main window of Kingsoft Internet Security 9 displayed as garbled code?
15.What should I do when Kingsoft Internet Security prompts that Windows’ is on a system countdown to shutdown?
16.Can Kingsoft AntiVirus 9 monitor any uploading and downloading behaviors (I usually upload and download files by SERV-U and IIS at the background)?
17.How do I fix the error “Cannot locate the program input point kisTerminate to kis.dll”?
18.Why can I not visit some web sites after I have installed Kingsoft Internet Security 9?
19.What shall I do if my local network is down due to the Monitor function of Kingsoft AntiVirus?
20.What can I do when I do not want to scan files with a specified extension or under a specific directory?
21.Why can I not receive emails through Outlook Express after I turned on the Email Scan feature?
22.What is the Multiple-Protection System in Kingsoft AntiVirus 9?
23.Why does Kingsoft Internet Security 9 prompt that some functions are not running?
24.Do I still need to scan for malware in Kingsoft AntiSpyware after I use Kingsoft AntiVirus to scan for viruses and Trojans?
25.How do I view the full log records?
26.Why does Kingsoft Antivirus finish scanning files in a very short time when I select “Use Kingsoft Antivirus to Scan” in the context menu?
27.How can I view viruses’ details that Kingsoft Internet Security 9 has detected or blocked?
28.Can Kingsoft Internet Security 9 Scan for Suspicious Files?
29.Where can I view the expiration date of Kingsoft Internet Security 9?
30.Why I can not modify any settings to the Advanced Defense on the Auto-Protection page?
31.Why does the number of monitored files in the right pane under the Settings page always increase?
32.Can Kingsoft Internet Security 9 allow users to customize the White List or trusted files?
33.When I try to unpack an infected packed file, why does it prompt "Cannot create" or "Access is denied"?
34.How does Kingsoft Internet Security prevent a flash disk from using Auto-Run?
35.Why can not Kingsoft Internet Security 9 turn off my computer?
36.How does KAVDX scan for viruses in safe mode with command prompt?
37.What is the command format for KAVDX and which commands can be used when Kingsoft Internet Security 9 works under the safe mode with command prompt?
38.Can Kingsoft Internet Security scan for viruses under DOS?
39.What should I do when Kingsoft AntiVirus founds some suspicious files on my computer?
40.Why does the browser on my computer prompt that it is checking the settings of the proxy server after I have installed Kingsoft Internet Security 9?
41.Can I delete the files quarantined by Kingsoft Internet Security?
42.How do I get Kingsoft firewall to start when my computer starts?
43.How do I change the internet or LAN configuration rules?
44.How do I add a new TCP/UDP port filter?
45.How do I change the access rules for a program that is using the internet?
46.How do I modify or add a custom IP filter?
47.How can I disable Kingsoft Personal Firewall?
48.How can I enable Kingsoft Personal Firewall?
49.What's the difference between Kingsoft AntiVirus 9 and Kingsoft Personal Firewall 9? Do I need to install both of them?
50.What should I do if some applications want to visit the internet when I am using Kingsoft Personal Firewall 9?
51.What do the definitions of different security levels in Kingsoft Personal Firewall 9 mean? What security level I should use?
52.Can Kingsoft Personal Firewall 9 prevent viruses like Blaster, Worm.NetKiller attacking my computer?
53.Can I use Kingsoft PersonalFirewall 9 to defend network attacks within a wireless LAN?
54.Do I have to disable the firewall built in Windows XP/Windows Vista before installing Kingsoft Personal Firewall 9?
55.With Kingsoft AntiSpyware installed, why can I not install Kingsoft Internet Security 9?
56.What kind of operating systems does Kingsoft Personal Firewall 9 support? Can it be installed on operating systems that are of server version?
57.What is One-to-One Security Analysis?
58.Why is there no pop-up when an application that is not included under the Application tab is trying to access the network?
59.I can not log-on to my IBM desktop with the fingerprinting recognition feature?
60.This is normal when Kingsoft Personal Firewall always listens to the remote address: 169.254... under the System item in the Network page?
61.Why I can not watch network TV when Kingsoft Personal Firewall is enabled?
62.What needs to be done when Kingsoft prompts ""KPFW21.EXE has encountered a problem and needs to close. We are sorry for the inconvenience."?
63.Why can't I update two patches (kb929399 and kb936357) successfully?
64.When I want to download something with IE, Kingsoft AntiSpyware prompts me that an application is trying to run in the background. Is this normal?
65.Which browsers and operating systems does the function of Webshield in Kingsoft AntiSpyware support?
66.What needs to be done when Kingsoft AntiSpyware detecteds an infected userinit.exe file?
67.How do I save a Analyze Online report?
68.How do I delete the contents of the temporary Internet files folder?
69.Can the passport for the Chinese version of Kingsoft AntiVirus be used with Kingsoft Internet Security 9?
70.Is it normal to have an infoc-log-file on the desk top after updating KIS 9?
71.Antispam toolbar is missing in Vista.
72.How can I remove the password of a protected item in KIS 9?
73.I got stuck at a certain file while updating KIS 9. How do I solve this problem?
74.Why is there an exclamation mark attached to KIS' icon in the system tray after completing updates?
75.How do I export a report when I need to send one?

3. Glossary

1.What is a Virus?
2.What is a Worm?
3.What is a Trojan?
4.What is Adware?
5.What is Riskware?
6.What is Spam?
7.What are Virus signature definitions?
8.What is antivirus software?
9.What is Firewall software?
10.What is Anti-Spyware?
11.What is a false positive?
12.What is a Certificate?
13.What are BIOS?
14.What is a Cookie?
15.What is Pharming?
16.What is Phishing?
17.What is Safe Mode?
18.What is Toolbar?
19.What is Registry?
20.What are Rootkits?
21.Domain Name System (DNS)
22.Encrypted Virus
23.Administrative domain
24.Blended Threat
25.Broadcast
26.bits per second
27.Client (Computing)
28.@m
29.@mm
30.Administrator
31.Callback

4. Install and Uninstall

1.Which operating systems does Kingsoft AntiVirus 9 support? What are the configuration requirements?
2.What should I do when Kingsoft AntiVirus 9 hangs on the last step installation?
3.Why can’t I run Kingsoft AntiVirus 9 after I have installed it? It prompts that the application configurations are incorrect.
4.Do I need to uninstall Kingsoft AntiSpyware before I install Kingsoft AntiVirus 9?
5.Why is the folder KRECYLE under the root directory of Kingsoft AntiVirus 9?
6.Can I Reinstall or Repair Kingsoft AntiVirus 9 to the original state?
7.Can I customize the install components when I am installing Kingsoft AntiVirus 9?
8. Do I need to turn Windows’ firewall off before installing Kingsoft AntiVirus 9?
9. How many computers can install Kingsoft Internet Security 9 on?
10.Why does it always prompt me to pay for the software or that my service has expired after downloading Kingsoft AntiVirus 9?
11.Why Kingsoft AntiVirus 9 cannot be installed if I have installed Kingsoft AntiSpyware?
12.Why are all of the detections disabled after I have installed Kingsoft Internet Security 9? How to enable them?
13.How do I uninstall Kingsoft AntiVirus 9?
14.Does Kingsoft Internet Security 9 have a trail version?
15.Why am I prompted that I am not the administrator when I am installing or uninstalling Kingsoft Internet Security 9?
16.Kingsoft Internet Security 9 cannot be downloaded due to another download manager on my computer. How can I download KIS9?
17.The CD package of Kingsoft Internet Security 9 has been lost or damaged. Can I download one from the Internet?
18.How shall I do when Kingsoft Internet Security prompts that there is an error when installing Ikernel.exe (0×1000)?
19.Why does Kingsoft Internet Security 9 prompt that an error occurred when uncompressing support files and the system cannot find the specified files?
20.Why does Kingsoft Internet Security 9 prompt that the engine cannot be installed due to the unsupported interface?
21.Why does the prompt "Y:\rescuse" appear when I restart my computer after the installation of Kingsoft AntiVirus 9? What do I need to do to solve this problem?
22.Do I need to uninstall all of the other antivirus software before I install Kingsoft Internet Security 9?
23.When removing Kingsoft Internet Security 9 in the Control Panel, I will be guided to repair it. Why can Kingsoft Internet Security 9 not be uninstalled completely? How shall I uninstall it manually?

5. Scanning Viruses

1.Can Kingsoft AntiVirus 9 scan compressed files?
2.When does Kingsoft AntiVirus 9 update the virus database?
3.Why can't I enable the rescue disk created by Kingsoft AntiVirus 9 and use it to scan for viruses?
4.What should I do if I found some viruses that Kingsoft AntiVirus 9 cannot find?
5.How do I prevent my computer from being infected by the Blaster virus and its variants or the Lovegate virus?
6.Do I need to download some Removal Tools if I have installed Kingsoft AntiVirus 9?
7.Why does my WORD program still encounter an error after I have cleared the WORD macro viruses? The error still exists even after reinstalling OFFICE.
8.Does Kingsoft AntiVirus 9 support rescue scans? How do I run one?
9.Why viruses are still in my system's temporary folders or IE buffer after I have cleared them? How do I remove them?
10.Why does the small icon of Kingsoft AntiVirus 9 on my system tray become gray after Windows XP system switches to another user or when multiple users have logged in? Auto-Protect cannot be used either.
11.I am always redirected to the same website no matter what web address I open. Can I use Kingsoft AntiVirus to restore my browser?
12.Why Kingsoft AntiVirus cannot update automatically when I log in with non-administrator permission?
13.Why can I not open *.exe files after using Kingsoft AntiVirus manual scan? How do I restore them?
14.How should I deal with the files in Kingsoft Quarantine? Will all these files affect the security of my system?
15.After the installation of Kingsoft AntiVirus, it prompts that it is checking the browser proxy settings. What should I do if the speed of opening web pages is slower?
16.What is the log record used for?
17.Why can I not continue copying files if a virus is detected when I am copying multiple files in explorer?
18.Why does the computer crash when running Disk Defragmenter?
19.Why I cannot stop malicious actions even after I have enabled Attack Protection?
20.Why does the system prompt that "Auto-Protect has not been loaded" after Kingsoft AntiVirus 9 has been installed? Why does Kingsoft AntiVirus 9 prompt that "Auto-Protect cannot be used"?
21.How do I turn off the "AUTO RUN” feature so I can defend against any AUTO virus?
22.Auto-Protect shows "Off" and Virus Protection shows "At Risk" in AntiVirus Protection Center and clicking "FIX NOW" does not fix it
23.Why does the computer stop responding and display a black screen with a flashing cursor when testing the Rescue disk set.
24.Why does the desktop disappear?
25.Why is the folder autorun.inf under every hard disk drive?
26.How can I delete the autorun.inf?
27.Why is there a *.* file under every directory when scanning folders with Kingsoft AntiVirus? What is it? Can I delete it?
28.How do I clean any infected files under X:\System Volume Information are infected (X here indicates the default system drive)?
29.How do I clean bound viruses?
30.What should I do when Kingsoft AntiVirus stops scanning at a certain file or it occupies 100% of the CPU?
31.Is it normal when 360 Safeguard judges some Kingsoft AntiVirus files as plug-ins?
32.Why can’t I connect to the network?
33.Why does Kingsoft AntiVirus judge radmin3.2 as riskware?
34.Why can I not access the desktop after restarting my computer?
35.What can I do when Kingsoft AntiVirus cannot remove the virus that it has detected?
36.Is it normal for Kingsoft Internet Security to judge a suite of software as a virus called Win32.Hack.FuckCrypt.a.32768?
37.How do I clean viruses manually when they are found in the System Restore Point but could not be removed by Kingsoft Internet Security?
38. How do I remove viruses manually in the Temp folder that cannot be removed by Kingsoft Internet Security?
39.How do I remove viruses under X:\A.exe\Bindfile\B.exe?
40.Why all of the executable files cannot work after Kingsoft Internet Security finishes scanning my computer?

6. Update

1. How to do if the online update failed to download the update files?
2. Why the update program flashes past and cannot be updated automatically when clicking Kingsoft AntiVirus Update?
3. Does Kingsoft Personal Firewall 9 offer online updates?
4. Can the engines that are not updated frequently scan/remove the latest viruses?
5. What ports are used by Kingsoft AntiVirus 9 for update and authentication? Does Kingsoft AntiVirus 9 support proxy update?

7. Other

1. How can I purchase Kingsoft Internet Security 9 online?
2. Does Kingsoft use any other means of online payment other then Paypal?
3. When using Kingsoft Internet Security and other anti-virus software my computer is very slow.
4. How often can I update my antivirus?
5. I have 10 computers and would like to download the Kingsoft internet Security updates and update all my computers Over a LAN. Can this be done?
6. I have just renewed/bought a license package. How do I activate it?
7. I am frequently prompted for payment and that the service have expired after I downloaded Kingsoft Internet Security 9, why?
8. How do I become a distributor for KIS9?
9. How do I export a report?
10. How do I save a Analyze Online report?
11. How do I stop Kingsoft Anti-virus from scanning a file?
12. How long can I use a license to get updates?
13. Can I install KIS 9 on more than one computer?
14. How do I ensure my system is protected?
15. I cannot update any system vulnerabilities (KB934428 KB940275 KB946501 MS08-021 MS08-023). How can I fix them?"